Bzigo Ltd. and its affiliated entities (“us”, “we”, or “our”) respects your privacy and takes your personal data seriously. Please read the following to learn more about our policy regarding treating personal data collected through the Website and our Products, Application and Services (“this Policy“). Capitalized terms not otherwise defined herein, shall have the meaning assigned to them in the Terms of Use. This Privacy Notice is hereby incorporated into our Terms of Use and is an integral part thereof.
Contents:
1. What Personal Data We Collect, How, and How is it Being Processed
1.1. The following table describes what personal data we collect through the Website, Application, Products and Services and for what purposes it may be processed:
| Instance in which personal data is collected | Categories of personal data that are processed | Purposes of processing |
|---|---|---|
| When you fill out a "Contact Us" or “Partners” form on the Website | Name, email address, phone number, country, content of your message. | To contact you in relation to your message to send you marketing communications regarding our Products and Services (Subject to your consent, if required under applicable law,) to send newsletters and updates, subject to applicable laws. |
| When you sign up for our marketing communications | Email address | to send you marketing communications regarding our Products and Services (Subject to your consent, if required under applicable law,), to send newsletters and updates, subject to applicable laws. |
| When you make a purchase of our products and services | First and last name, email address, shipping address, billing address, phone no., any data you may provide in free text (optional) We won't have access to your credit card or bank account information. | To process your purchase in our accounting and inventory systems To handle warranty issues or returns/replacements To deliver the products to you and track shipments To record your consent to our terms and conditions of engagement. To provide you with technical support and resolve issues. To send you updates or other transactional messages regarding our services related directly to the product you have purchased. |
| To contact you occasionally with marketing communications regarding our Products and Services, to send promotions, newsletters and event invitations subject to applicable laws (for example, where required, subject to your consent). | ||
| When you install and login to our Application during the Product installation and configuration | Phone number, username of your choice, email address, Product ID (detector ID), room name. Permission to connect to nearby WIFI devices | To send you a verification code To sign you up to our services and set you up in our back end systems. To allow your use of the application and provide you with alerts To connect your application to your Product To allow the functionality of our Product in accordance with your preferences To gather information relevant for the ongoing improvement and modification of our Products and Services To monitor and ensure the orderly and proper operation of the Product and Services To support development of additional features and Products To improve and customize the user experience. |
| Data that you provide passively (by using the Website, by navigating the screens, clicking on buttons etc.) This data is collected using third party services by means of placing cookies, pixels or web beacons. For more information, please look at the Cookies section. | Your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. | To improve, modify and update services and content offered on the Website. To monitor and ensure the orderly and proper operation and development of the Website and associated services. To improve and customize the user experience and the content that is presented on the Website. To support our marketing efforts and to allow providing you with customized content. To monitor and ensure the orderly and proper operation of the Product and Services To support development of additional features and Products To train and improve our AI algorithms To improve and customize the user experience. |
| When you contact our support | Your first and last name, email address, phone number, physical address, type of product you have, information regarding your mobile phone and app versions | To monitor and ensure the orderly and proper operation of the Product and Services To provide you with technical support and resolve issues To monitor and improve our support operations |
1.2. You are not obliged under any applicable law to provide us any of the above information and you may be able to opt not to disclose your personal data to Company. However, not providing Company with certain data may mean that we cannot provide you with certain functionalities or process any requests or in some cases provide the Products or Services altogether. It is your responsibility to ensure that all personal data submitted to Company is correct.
1.3. In addition to the above uses of your personal data, we will also process your personal data for the following purposes:
1.3.1. We use all the above personal data to operate, maintain, and provide to you the Website and Application as well as the Product features and functionality and to provide you with the services as requested by you.
1.3.2. To prevent, detect and fight fraud or other illegal or unauthorized activities.
1.3.3. To ensure legal compliance – from our side (to legal requirements that apply to us and to our obligations under the Terms of Use) and from your side (Compliance with legal requirements applicable to you and with the Terms of Use).
1.4. We will not use your personal data for any personal profiling and automated decision making regarding you based on such profiling.
1.5. We limit access by our employees to your information only to those who were specifically authorized by the Company to access your information, as part of their job.
1.6. We use anonymized, aggregate data, in order to gain insight on how you and other users use the Website, Application and Products and Services and try and improve them, as well as to plan our marketing and advertisements.
2. How we Share Your Personal Data
2.1. No Sale to Third Parties. We do not, and will not, sell any of your personal data to any third party for advertising, marketing or any other purpose.
2.2. Service Providers: we employ other companies and people to perform tasks on our behalf and need to share your information with them in order to provide the services to us. The categories of third party recipients of the personal data from us are as follows: cloud hosting services, email campaign automation, marketing automation, social media advertisement, CRM/ERP platforms, shipment process and logistics services, analytics tools and services, web page building tools, payment gateway services, technical support, repair services, messaging platforms, call center services and customer support service providers. Our service providers do not have any right to use your personal information collected from our Website, Application, Products and Services beyond what is necessary for the purpose of facilitating the functionality thereof to you.
2.3. Compliance with the Law: We may disclose your information if we believe it’s necessary in order to comply with the law, such as to comply with a subpoena, regulation or legal request, respond to a government request, to address fraud or security issues, to protect the safety of any person, to enforce our agreements with you; to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing or to protect our own rights or property. This includes sharing such information with our legal counsels. If you are located in the EU, we may only do so based on legal requirements specified above of EU authorities.
2.4. Business Transfers: If we are in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be transferred as part of that transaction to a successor in interest and may be accessed and reviewed by the applicable legal authorities as well as legal counsels and other professional counsels involved such as accountants, and other officers of the government or of the applicable judiciary instance. In addition, your information may be provided for review in the course of due diligence for an investment or other financing of our Company.
2.5. Anonymized Information: We may provide third parties with aggregated but anonymized information and analytics about our customers however, before we do so, we will make sure that it does not identify you.
3. Data Transfers and Global Processing
3.1. The Website and Application as well as the Services provided along with the Products may be operated in countries other than your own location, and your personal data may be accessed and/or processed from and/or transferred to countries other than your own location. We may do this where data is accessed/processed:
3.1.1. By Company and its affiliated entities for operational, administrative, compliance purposes or customer support teams in our various locations;
3.1.2. By our service providers, for the purposes we specified under section 2, “Service Providers”.
3.2. Company will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
4. Data Subject Rights
4.1. Depending on your location and on the laws that are applicable to you, you may be entitled to various rights in relation to your personal information, such as right of access, right of erasure etc. Please contact us if you have an inquiry in relation to your personal information processed by us, and we shall process your request based on applicable laws. Although we will make reasonable efforts to accommodate your requests, in some circumstances we may deem your request unfounded or not eligible under applicable law.
4.2. If allowed by applicable laws, you have the right to withdraw your consent at any time when Company processes your personal data based on your consent. However, withdrawal does not affect the legitimacy and effectiveness of how we process your personal data based on your consent before the withdrawal is made; nor does it affect any data processing based on another lawful bases other than your consent.
4.3. If you think that the way we process your personal information does not comply with applicable data protection laws, you are of course invited to contact us and we will consider your request, but in any event you may contact the relevant competent data protection authority.
5. Cookies & Similar Technologies
5.1. A cookie is a small text file that is stored in your web browser that allows Company or a third party (such as third-party service providers) to recognize you. Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires, or you delete your cookies.
5.2. Cookies that we may use can generally be categorized as follows:
5.2.1. Necessary Cookies: These cookies are necessary to load the Website or to allow users to use Website’s certain features.
5.2.2. Analytics Cookies: These cookies track information about how the Website is being used so that we can make improvements and report on our performance.
5.2.3. Preference Cookies: These first party cookies store your Website preferences.
5.2.4. Marketing Cookies: These are usually third-party cookies by advertising platforms or networks in order to: (i) deliver ads and tracks ad performance, and (ii) enable advertising networks to deliver ads that may be relevant based upon your activities.
5.3. We may use additional tracking technologies to help understand user activities and preferences. For example, we use web beacons (also known as clear gifs, pixel tags or web bugs) to track user activities and communicate with cookies. You cannot opt out of web beacons used in webpages, but you can limit their use by opting out of the cookies they interact with. You can opt out of web beacons used in emails by setting your email client to render emails in text mode only.
5.4. We use the Analytical cookies on our Website for the improvement of visitors’ experience on the Website. On our Application we use Necessary cookies on to register users’ cookies preference and Analytical cookies for improvement of visitors’ experience. We will update cookies used from time to time.
5.5. We may set cookies that monitor links to our Website that we send to you (if you have consented to receiving emails from us or we otherwise are allowed to send those emails to you). These cookies are used to track visitors to our Website sourced from these emails. To avoid these types of cookies, please follow the explanation below on how to change your browser cookies settings.
5.6. In addition we may use a tracking technology (pixels) in emails to understand how often our emails are opened and clicked on by our customers. If you do not wish this tracking to be effected, please change your email software or service (such as outlook, Gmail etc.) settings to not automatically download images (to the extent it is not already your default) In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you have added an email address to your address book or safe senders list). Please refer to your email browser or device instructions for more information on this.
5.7. You can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser. Some useful information can also be found here: https://www.allaboutcookies.org/. Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
6. Security of Processing
6.1. We use appropriate physical, management, and technical measures to protect your data from unauthorized access, disclosure, use, modification, damage, or loss. We also provide training on security and privacy protection for employees to raise their awareness of personal data protection. However, please note that no security measure is perfect, therefore, you should take special care in deciding what information you disclose.
7. Data retention
7.1. We will retain your personal data for no longer than is necessary for the purposes stated in this Policy, unless otherwise extending the retention period is required or permitted by law or subject to our retention policies as may be in place from time to time. The data storage period may vary with scenario, product, and service.
7.2. The standards Company uses to determine the retention period are as follows: the time required to retain personal data to fulfill business purposes, including providing products and services; maintaining corresponding transaction and business records; controlling and improving the performance and quality of the Website; handling possible user queries or complaints and locating problems; whether the user agrees to a longer retention period; and whether the laws, contracts, and other equivalencies have special requirements for data retention.
8. Changes to This Privacy Notice
8.1. We may update our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page. We may notify you through different channels, for example, posting a notice on our Website or sending you direct notification.
8.2. You are advised to review this Privacy Notice periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. California and Delaware “do not track” Disclosures
We do not monitor or respond to Do Not Track browser requests. Hence please ensure to change any settings of your browser and/or our Services, whenever you wish cookies to cease.
10. General
10.1. If you have any questions or suggestions, to exercise any of your rights, or if you have any other questions or complaints about our use of your personal data and your privacy please contact us at [email protected].
10.2. Where your personal data is processed by Company in accordance with this Privacy Notice, Bzigo Ltd. is the controller of the related personal data and may be contacted via [email protected].
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